Two South Main St

Winchester, IL
7:30 a.m. - 4:30 p.m.
800-468-4732

Pay Your Bill

Use our online account system to see check your usage, pay your bill, and more.

Outages Call

If you are without power, please call us at 1-800-468-4732

Mobile App Privacy Policy

Privacy Policy

This privacy policy governs your use of the Illinois Electric Cooperative mobile application (“Application”) for mobile devices.

Information Collection and Use

User Provided Information: When registering, you provide personal data like name, email, age, and transaction details. Registration is optional, but some features require it.

Automatically Collected Information: The Application may gather certain information automatically, including the type of mobile device, unique device ID, IP address, mobile operating system, mobile browser details, and usage patterns.

Location Information: When you use the mobile application, GPS technology may determine your current location to provide relevant advertisements. Your location won’t be shared with others.

Opt-out Rights

You can stop the collection of information by uninstalling the Application. Standard uninstallation processes available through your mobile device or the application marketplace can be used. Alternatively, you can request to opt out by sending an email to customerservice@e-co-op.com.

Data Retention and Security

We will retain User Provided data for as long as you use the Application and for a reasonable time afterward. Automatically Collected information may be retained for up to 24 months and then stored in aggregate. If you want us to delete User Provided Data you’ve provided via the Application, please contact us at customerservice@e-co-op.com, and we will respond within a reasonable time. Please note that some or all of the User Provided Data may be required for the Application to function properly.

We prioritize safeguarding the confidentiality of your information. We employ physical, electronic, and procedural safeguards to protect the information we process and maintain. Access to this information is limited to authorized employees and contractors who require it for operational, developmental, or improvement purposes. Please be aware that while we aim to provide reasonable security, no security system can prevent all potential security breaches.

Children’s Privacy

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at customerservice@e-co-op.com. We will promptly delete such information from our files.

Policy Changes and Consent

This Privacy Policy may be updated periodically for any reason. We will notify you of any changes by posting the revised Privacy Policy here, or we may inform you via email or text message. We encourage you to regularly review this Privacy Policy, as continued use of the Application is considered acceptance of all changes.

By using the Application, you consent to our processing of your information as outlined in this Privacy Policy, both now and as amended by us. “Processing” encompasses activities such as using cookies on a computer or handheld device, as well as collecting, storing, deleting, using, combining, and disclosing information. All such activities will occur in the United States. If you reside outside the United States, your information will be transferred, processed, and stored there, subject to United States privacy standards.

Contact Us

If you have questions regarding privacy while using the Application or about our privacy practices, please reach out to us via email at customerservice@e-co-op.com.